Towing for Insurance Claims Ottawa | Accident Recovery and Storage
Towing for insurance claims is one of the most common situations we handle. When your vehicle is involved in a collision and cannot be driven, the first call after 911 is usually to a tow company. The second call is to your insurance company. Ontario Towing makes that process simple by providing accident towing, secure storage, and the documentation your insurer needs to process the claim.
We have been handling insurance-related towing in Ottawa since 1999. We work with every major insurer and understand the paperwork, timelines, and procedures involved. Call us at (613) 619-4545 after any accident.
What Happens After an Accident
The moments after a car accident are confusing and stressful. Here is what you need to do and how Ontario Towing fits into the process.
First, make sure everyone is safe and call 911 if there are injuries. Exchange information with the other driver, including insurance details, licence plate numbers, and contact information. Take photos of the damage, the scene, and any relevant road conditions. If the vehicle is not drivable, call Ontario Towing at (613) 619-4545.
We will arrive, load your vehicle onto a flatbed or wrecker depending on its condition, and transport it to our secure storage facility or directly to the body shop if your insurer has already approved one. We provide you with a receipt that includes the pickup location, time, and a description of the vehicle's condition.
Working with Your Insurance Company
Insurance companies need specific documentation to process towing and storage claims. Ontario Towing provides all of it, including tow receipts with pickup and drop-off locations, dates and times, vehicle condition reports, and storage invoices. When an insurance adjuster needs to inspect your vehicle, we arrange access at our storage facility.
Insurers We Work With
Secure Storage During Claims
Insurance claims take time. Your vehicle might sit in storage for days or weeks while the insurer processes your claim, arranges an adjuster visit, and approves a repair facility. During that time, your vehicle needs to be somewhere secure. Ontario Towing provides secure vehicle storage with controlled access and proper documentation for the entire duration of your claim.
We release the vehicle only to authorized parties, whether that is you, your insurer, or the body shop. This protects both you and the insurance company from unauthorized access or tampering.
Total Loss Situations
If your insurance company declares your vehicle a total loss, the vehicle stays in our storage until the insurer arranges pickup or instructs us to release it to a salvage buyer. We handle the paperwork and coordinate with the insurer throughout the process so you do not have to chase anyone down.
Frequently Asked Questions
In many cases, we can bill your insurance company directly. If direct billing is not available for your specific insurer, you pay at the time of service and submit the receipt to your insurance company for reimbursement. We provide all the documentation you need.
Most comprehensive auto insurance policies in Ontario include coverage for towing and storage after an accident. Check your policy or call your insurer to confirm. Ontario Towing provides itemized receipts that make the reimbursement process straightforward.
Your vehicle can stay in our storage for as long as the insurance claim requires. Storage is billed on a daily basis. We recommend contacting your insurer promptly to minimize the storage period and associated costs.
In Ontario, you have the right to choose your own repair facility. Your insurance company may recommend preferred shops, but the final decision is yours. Ontario Towing will deliver your vehicle to whichever shop you choose.
If the other driver is at fault, their insurance company typically covers towing and storage costs. We can work with either your insurer or the at-fault party's insurer. The process is the same from our end.
Need Help Right Now?
Ontario Towing provides 24/7 service across Ottawa and the National Capital Region.
Call (613) 619-4545