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About Ontario Towing
Our Story
Ontario Towing started in Ottawa in January 1999 as a family business, and it has stayed one ever since. Adam El-Dali leads Ontario Towing, and no franchise script sits behind your call. Instead, you reach local towing experts who treat your breakdown as their own problem.
That approach built our name across the city. For over 25 years, Ottawa families and businesses have called us after collisions, dead batteries, stalled engines, and much more.
Each call gets honest answers, careful handling and a prompt arrival.
- Independent since 1999
- 24/7 Emergency Towing Help
- Proudly Local Canadian Crew
- Licensed and Insured
Breakdowns rarely wait for a convenient moment, so we built the business around the worst moment instead of the best one.
Ontario Towing operates in full compliance with the Towing and Storage Safety and Enforcement Act, 2021 (TSSEA). Our internal compliance framework is designed to meet and exceed TSSEA and CVOR requirements, so the rules that protect you are the rules we work by.
Before any regulated towing or storage service begins, we explain your rights under Ontario law, and you receive every document the law requires. We state each charge plainly, apply no hidden fees and keep your records for as long as regulators expect.
That discipline covers the whole job, from dispatch coordination to roadside recovery to vehicle storage. Each stage has a procedure, an owner and a record, so accuracy never depends on memory alone.
Accountability is not an extra here. It is simply how we run every part of the work, every single day for the past 25 years.
- TSSEA-compliant operations
- CVOR requirements met
- Standards beyond the minimum
Compliance protects you, and care brings you back.
Our Mission
Our mission is to get you and your vehicle out of a bad situation safely, and leave you better informed than we found you. A breakdown takes away your control over time, money and safety. We exist to give that control back, one call at a time.
A roadside is no place for a long conversation, so safety leads every decision. You and your passengers come first, then your vehicle. Once everyone is secure, we move it with damage-free transport on equipment matched to its size and weight.
Our test is whether you leave the roadside calmer than you arrived.
Four principles guide every call
- Safe roadside recovery
- Careful vehicle handling
- Transparent upfront pricing
- Clear communication throughout
When a decision gets difficult, these commitments settle it in order. Safety outranks schedule, and clarity outranks convenience. If a shortcut helps us but costs you, we always skip it. Trust is the one thing we cannot repair once it breaks.
What you can expect when you call us
- Hazards secured before loading
- Vehicle condition recorded first
- Belongings left untouched
- Arrival updates without asking
- Questions answered without pressure
- Delivery confirmed before leaving
- Complaints heard and resolved
Ontario Towing serves private motorists, families, businesses, fleet operators and property managers across Ottawa, and each group needs something different. Motorists need a safe and quick rescue. Fleets need vehicles back in service quickly, and property managers need removals that follow the law and leave a clear, dated record.
Our mission holds the same shape for all of them: a safe roadside scene, a protected vehicle and a clear written account of what happened. Only the details change from one customer to the next.
Hold us to these standards on every call.
What We Do
No two breakdowns look alike, so no two jobs run alike. The vehicle, the hour, the weather and the road all change what the situation needs, and a good response always starts by respecting that.
That is why a licensed tow truck operator takes every job here. Our dispatchers ask a few questions first, so the truck that reaches you carries the equipment your situation calls for. The right match removes guesswork, protects your vehicle, and gets you moving sooner.
Here is what we handle daily
- Accident and collision towing
- Flatbed towing and transport
- Long-distance vehicle towing
- Motorcycle and boat towing
- Trailer towing and winch-out
- Mobile tire service
- Jump starts and battery tests
- Car lockout assistance
- Fuel delivery to your location
- Fleet and private property towing
These services are available across the Ottawa region and in nearby Gatineau and Hull. You can call us at any hour, in any season, on weekends and on holidays.
Winter tests us most, yet the standard never moves: your vehicle stays secure, your information stays clear, and your questions get answers. If your situation does not appear in the list above, call anyway. Our dispatchers will tell you plainly whether we can help, and if we cannot, who can.
Why Ottawa Chooses Ontario Towing First
- 4.9 stars, 700 reviews
- Zero complaints on file
- Dispatch open 24/7/365
- Family-owned and operated
When your vehicle stops, you need three things: someone who answers, a truck that arrives quickly and a bill that matches the quote. Ontario Towing delivers all three.
A fast response time puts a truck on the road as soon as you call, and your operator explains each step before taking it.
Call us now; our dispatcher picks up straight away.
