Vehicle Collision Towing Services in Ottawa

Ontario Towing operates in full compliance with the Towing and Storage Safety and Enforcement Act. We are legally certified to provide towing and storage services in Ontario and our operators follow regulated documentation procedures and transparent handling protocols required under provincial law.

We work directly with:

Insurance companies and claims adjusters
Collision Reporting Centres
TSSEA compliant storage facilities

We stay on top of incoming documentation and adjuster communications so your claim moves forward without unnecessary delays on our end.

Once the scene is safe and authorization is complete, the process typically looks like this:

Coordinate with police if they are present
Complete the provincial authorization form
Secure and load the vehicle properly
Transport to a Collision Reporting Centre if required
Move the vehicle to a TSSEA approved storage facility for insurance inspection

In most Ottawa collisions, attending a Collision Reporting Centre is required. The three main locations are CRC Elgin downtown, CRC West, and CRC East. If the collision happens close to 4pm, attendance is generally recommended the following morning. Weekend collisions are typically handled the next business day. If police attend the scene and complete the report themselves, CRC attendance may not be required.

After reporting is complete, the vehicle goes to a compliant storage facility where the insurance adjuster can inspect it and determine next steps.

Most collision towing in Ottawa goes through insurance and the process is more straightforward than most people expect in the moment.

If you carry only basic minimum coverage and you are not at fault, the at-fault party's insurance covers your towing and repair costs. If you carry full coverage, which most drivers do unless the vehicle is older and paid off, you are covered regardless of fault. Your insurance company manages the claim and authorizes next steps from there.

In most situations drivers are protected. There is no reason to panic at the scene about towing costs.

Contact your insurance provider as soon as possible after the collision to confirm your rental vehicle coverage. If your policy includes rental coverage, arrange pickup right away to avoid sitting without transportation longer than necessary. If you opted out of rental coverage when setting up your policy, you will need to arrange alternate transportation on your own.

Getting clarity from your insurer quickly makes everything that follows easier.

Our role in the process is straightforward. We secure the vehicle, coordinate with your insurer, respond to adjusters promptly, store the vehicle in a compliant facility, and facilitate inspection without delay. We do not hold vehicles longer than required. The goal is efficient assessment and a clean transition to repair or total loss processing.

Every accident scene is different. Collision towing may involve vehicles with airbag deployment, fluid leaks, drivetrain or suspension damage, or vehicles that cannot roll at all. Our operators are trained to secure and load damaged vehicles carefully to prevent any further damage during loading and transit.

Accidents don't follow a schedule. Our collision towing services in Ottawa run around the clock across Ottawa, Kanata, Orleans, Barrhaven, Gloucester, Nepean, Westboro, Downtown, and the surrounding Capital Region.

If you are currently at an accident scene and need compliant vehicle removal, call dispatch immediately.